QuietShine Customer Care
Cancellation Policy
If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing or has shipped, cancellation may no longer be available.
Cancellation Window
- Within 24 hours of placing the order: we will do our best to cancel the order before processing begins.
- Between 24 and 48 hours: cancellation may still be possible if the order has not shipped or entered final processing. A small processing fee may apply when payment processing costs cannot be recovered.
- After 48 hours or after shipment: orders usually cannot be canceled because they may already be packed, processed, or handed to the carrier.
How to Request a Cancellation
Email us at fuwenting690@gmail.com with your order number and “Cancellation Request” in the subject line.
Important Notes
- An order is not considered canceled until you receive a cancellation confirmation from QuietShine.
- If your order has already shipped, you may review our Return & Refund Policy after receiving the package.
- Customized, personalized, final sale, or made-to-order items may not be cancelable once production or preparation has started.
Please contact us quickly after ordering if you entered the wrong address, selected the wrong item, or need to change your order.