QuietShine Customer Care
Return & Refund Policy
Please review our return policy before placing your order. If something is wrong with your order, contact us and we will help you as quickly as possible.
14-Day Return Window
You may request a return within 14 days after receiving your order. To be eligible, the item must be unworn, unused, clean, undamaged, and returned in its original packaging.
Defective, Damaged, or Wrong Items
Please inspect your order when it arrives. If the item is defective, damaged, or not what you ordered, contact us immediately with your order number and clear photos. After review, we may offer a replacement, refund, or other suitable solution.
Non-Defective Returns
For returns that are not caused by product defects or order mistakes, customers are responsible for return shipping costs. Original shipping fees, if any, are not refundable unless the return is caused by our error.
Non-Returnable Items
- Earrings and pierced jewelry cannot be returned for hygiene reasons unless defective or incorrect.
- Final sale, clearance, customized, personalized, or made-to-order items are not returnable unless defective.
- Gift cards and digital products are not refundable.
- Items returned without prior authorization will not be accepted.
How to Start a Return
- Email fuwenting690@gmail.com with your order number.
- Include the reason for return and photos if there is a product issue.
- Wait for our return instructions before sending anything back.
Refund Processing
Once your return is received and inspected, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.